FAQs

beIN SPORTS CONNECT is America's new TV Everywhere platform, offering the world's greatest soccer and international sports, with content for UEFA Champions League, UEFA Europa League, LaLiga, Serie A, Ligue 1, CONMEBOL World Cup Qualifiers, Motorsports and much, much more.
  • Through this platform viewers will have access to live streaming of beIN SPORTS and beIN SPORTS en Español channels. As well as additional sporting events that are exclusive to beIN SPORTS CONNECT channels; beIN SPORTS 2, beIN SPORTS 3, beIN SPORTS 4, beIN SPORTS 5, beIN SPORTS 6, beIN SPORTS 7, beIN SPORTS 8, beIN SPORTS 9 & beIN SPORTS 10.
Please visit Get beIN Canada to learn where you can get beIN SPORTS and beIN SPORTS en Español.
You can get beIN SPORTS CONNECT separately!
Visit beIN SPORTS CONNECT. Choose one of the available packages and follow the instructions to complete your account registration and payment. beIN will automatically continue to charge the subscription fee to your payment method on a monthly/yearly method.
  • There are no refunds or credits for partial months.
   
Customers in Canada can purchase one of two beIN SPORTS packages.
  1. Monthly Pass
    • For $19.95 a month, you can access every live event for the next 30 days
  2. Yearly Pass
    • For $209.95 a year, you can access every live event for the next 365 days
For more information, please click here.
Each channel carries different matches. At any given moment there may be different programming or sporting events playing on the two channels. Also, the commentary on the beIN SPORTS channel is in English, while the commentary on beIN SPORTS en Español is in Spanish.
If you've forgotten you beIN SPORTS CONNECT username/password, send us an email at: helpconnectcanada@beinsports.net      
  1. Do I need to download a player to stream?
    • You can stream through your web browser using Adobe Flash player plug in. You can download the latest version here.
  2. Can I stream beIN SPORTS on my phone/tablet?
    • Yes, we have developed a new beIN SPORTS app which integrates beIN SPORTS CONNECT. Click the following for more information: iOS/Android
  3. Where can I use beIN SPORTS CONNECT?
    • Desktop
      • Google Chrome
      • Safari
      • Firefox
      • Internet Explorer
    • Mobile
      • iOS
      • Android
    • Tablet
      • iOS
      • Android
    • Roku
    • beIN SPORTS CONNECT is compatible with Chromecast
  4. Can I stream on more than one device?
    • Yes, you can stream from your active account on multiple devices. You will only be able to stream on 2 devices at the same time.
  5. Do I need to be connected to the internet to stream games on beIN SPORTS CONNECT?
    • Yes, beIN SPORTS CONNECT streams live and won't be cached. You'll need to be connected to the internet to stream content.
  6. Can I stream over WiFi, 3G or 4G LTE networks?
    • Yes
  7. Do I need to disable antivirus software or firewalls to use beIN SPORTS CONNECT?
    • You don't need to disable your antivirus software to use beIN SPORTS CONNECT.
    • For firewalls at home: Please accept the request from your firewall asking if it's OK to access beIN SPORTS CONNECT. To make beIN SPORTS CONNECT an exception to your computer's firewall, go to your internet provider's help section and follow the instructions.
    • For firewalls at work: Please contact your company's Information Technology department.
The video is skipping and/or choppy, what can I do? 
  • We recommend a broad band internet connection of at least 1.0 mpbs to assure smooth playback. You can check connection speed at Speedtest. If your connection is slower than 1 mbps, you may want to contact your internet service provider about a faster connection. If your connection is fast enough, and you're still having problems, please try the following:
    • If you're on WiFi connection, try moving closer to the Wifi router for a stronger signal, or if possible use a wired connection.
    • If you're running other bandwidth intensive programs, such as Outlook, Spotify, BitTorrent, Vuze, Skype, downloads, etc. try pausing or closing them.
    • If you're sharing an internet connection, check if other people are using bandwidth intensive programs.
    • If your video stalls in full-screen mode, try lowering your desktop resolution.
    • Try turning off any CPU-intensive programs you're using, or rebooting your computer.
    • Make sure your Flash drivers are up to date. Click here to download and install the latest version.
    • Perform a traceroute. If you receive an output with 13 or more hops, the problem is most likely related to how your Internet Service Provider is routing your computer's requests to the website. Unfortunately, we are unable to fix this problem - you can try contacting your Internet Service Provider to request help.
The Adobe Flash Plug-in crashed during playback, what should I do? 
  • Your Flash player may be out of date. Click here to download to install the latest version.
My screen goes black or displays a spinning graphic but audio continues to play, what should I do?
  • Right click (or ctrl click if using a Mac) on the Flash Player

  • A popup box will appear on the screen

  • Un-check the 'enable hardware acceleration' tick box

  • Select 'Close'

  • Refresh the webpage (Press F5, or close and re-open your browser, or click on the refresh icon)

NOTE: OS X Lion wont allow you to 'click' disable hardware acceleration. Instead please highlight the box using the tab key then use space bar to de-select hardware acceleration.

I get a message to enable cookies. What is that? 

  • Cookies are small files that websites you visit stored on your computer so that they can authenticate you after you have logged in initially. If you do not allow beIN SPORTS CONNECT to store cookies on your computer, you won't be able to access the site.
Internet Explorer 7
  1. Start Internet Explorer
  2. Select the Tools menu and then Internet Options
  3. In the window select the Privacy tab at the top of the screen
  4. Click on the Default button at the bottom right of this section
  5. Now drag the slider on the left of this section to the bottom - until you see the Accept All Cookies message
  6. Click the OK button at the very bottom of the window to accept your changes
  7. Stop all instances of Internet Explorer to ensure settings are applied properly
Internet Explorer 8
  1. Start Internet Explorer
  2. Select the Tools menu and then Internet Options
  3. In the next window select the Privacy tab at the top of the screen
  4. Now drag the slider on the left of this section to the bottom - until you see the Accept All Cookies message
  5. Click the OK button at the very bottom of the window to accept your changes
  6. Stop all instances of Internet Explorer to ensure settings are applied properly
Google Chrome
  1. Open Google Chrome
  2. Select the 'Spanner' icon in the top right hand corner
  3. Select 'Options'
  4. Select 'Under The Hood' tab
  5. Under 'Cookie Settings' ensure the drop down is set to 'Allow All Cookies'
  6. Now stop all instances of Google Chrome to ensure the settings have applied properly
Safari
  1. Select 'Edit Menu'
  2. Select Preferences
  3. Select 'Security' tab
  4. Ensure 'Accept Cookies' is set to 'Always'
  5. Select the 'X' in the top corner of the box
  6. Now stop all instances of Safari to ensure the settings have applied properly
Firefox
  1. Open Firefox
  2. Select 'Tools' from the menu bar
  3. Select 'Options'
  4. Select 'Privacy' tab
  5. Under 'Cookies' ensure the 'Accept Cookies From Sites' checkbox is checked
  6. Click 'OK'
  7. Close all instances of Firefox to ensure the settings have applied properly
Opera
  1. Open Opera
  2. Select 'Tools' from the Menu Bar
  3. Select 'Preferences'
  4. Select the 'Advanced' tab
  5. Select 'cookies' in the left hand menu
  6. Ensure 'Accept Cookies' is selected
  7. Click 'OK'
  8. Close all instances of Opera to ensure the settings have applied properly
I can't switch to full screen what do I do? 
  • To play back in full screen mode you’ll need the latest version of Flash. Click here to download it for free. If you’re already running the latest version, and still have problems please check your video acceleration settings:
    • Right-click (Windows) or Control-click (Mac) in the Click to Play window and select Settings, the first tab shown is for Display
    • Remove the tick from the box next to enable hardware acceleration
My picture is breaking up, what can I do? 
  • Please make sure JavaScript and Cookies are enabled
How to enable JavaScript Windows XP & Vista Users
  • Internet Explorer
    1. Go to Tools then Internet Options
    2. Click on the Security tab
    3. Click on Custom Level
    4. Scroll down until you see a section labelled Scripting Under Active Scripting, select Enable and click OK
  • Mozilla Firefox
    1. Go to Tools then Options
    2. Click on the Content tab
    3. Make sure there is a tick in the box next to Enable JavaScript
    4. Click OK
Apple Macintosh Users
  • Safari
    1. Go to Safari
    2. Click on Preferences
    3. Click on the Security tab
    4. Make sure there is a tick in the box next to Enable JavaScript
    5. Close Preferences
  • Mozilla Firefox
    1. Go to Firefox
    2. Click on Preferences
    3. Click on the Content tab
    4. Make sure there is a tick in the box next to Enable JavaScript
    5. Close Preferences
How to enable cookies
  • Internet Explorer
    1. Choose Tools, then Internet Options
    2. Click on the Privacy tab
    3. Click on the Advanced button
    4. Tick the override automatic cookie handling box
    5. Select Accept (or Prompt)
    6. Click the OK button
  • Mozilla Firefox
    1. Choose Tools from main menu, then Options
    2. Click on the Privacy tab
    3. Tick the Accept cookies from Site box
    4. Click the OK button
  • Safari
    1. Select Safari from main menu, then Preferences
    2. Click on the Security tab
    3. Select Always to Accept Cookies.
    4. Click the close button.
To find out more about cookies, please click here.
If I miss a live game, can I stream it a later date? 
  • At the moment, we don't offer on-demand streaming. Some of our channels carry games that have already aired.
What sports and leagues do you carry? 
  • Football
    • UEFA Champions League
    • UEFA Europa League
    • LaLiga
    • Serie A
    • Ligue 1
    • NASL
    • Copa del Rey
    • Football League Championship
    • Football Ligue Cup
    • French Cup
    • French Ligue Cup
    • Liga Adelante
    • Copa do Brasil
    • CONMEBOL/CAF World Cup Qualifiers
    • Swiss Super League
    • AFCON
  • Other sports
    • MotoGP
    • MotoAmerica
    • WorldSBK
    • World Rallycross
    • Conference USA Football
    • Cycling
    • Volleyball
    • IAAF Diamond League
    • VELUX Handball
    • Royal Ascot
    • WTA Tennis
    • ATP Tennis
    • Aviva Premiership Rugby
    • Guinness PRO12
    • Rugby 6 Nations
    • & MUCH MORE
We're actively adding more sports and leagues to our catalog and are constantly updating our offering on a periodic basis. For daily listings, please visit our TV Guide here.

Most Popular

The video is skipping and/or choppy, what can I do? 
  • We recommend a broad band internet connection of at least 1.0 mpbs to assure smooth playback. You can check connection speed at Speedtest. If your connection is slower than 1 mbps, you may want to contact your internet service provider about a faster connection. If your connection is fast enough, and you're still having problems, please try the following:
    • If you're on WiFi connection, try moving closer to the Wifi router for a stronger signal, or if possible use a wired connection.
    • If you're running other bandwidth intensive programs, such as Outlook, Spotify, BitTorrent, Vuze, Skype, downloads, etc. try pausing or closing them.
    • If you're sharing an internet connection, check if other people are using bandwidth intensive programs.
    • If your video stalls in full-screen mode, try lowering your desktop resolution.
    • Try turning off any CPU-intensive programs you're using, or rebooting your computer.
    • Make sure your Flash drivers are up to date. Click here to download and install the latest version.
    • Perform a traceroute. If you receive an output with 13 or more hops, the problem is most likely related to how your Internet Service Provider is routing your computer's requests to the website. Unfortunately, we are unable to fix this problem - you can try contacting your Internet Service Provider to request help.
The Adobe Flash Plug-in crashed during playback, what should I do? 
  • Your Flash player may be out of date. Click here to download to install the latest version.
My screen goes black or displays a spinning graphic but audio continues to play, what should I do?
  • Right click (or ctrl click if using a Mac) on the Flash Player

  • A popup box will appear on the screen

  • Un-check the 'enable hardware acceleration' tick box

  • Select 'Close'

  • Refresh the webpage (Press F5, or close and re-open your browser, or click on the refresh icon)

NOTE: OS X Lion wont allow you to 'click' disable hardware acceleration. Instead please highlight the box using the tab key then use space bar to de-select hardware acceleration.

I get a message to enable cookies. What is that? 

  • Cookies are small files that websites you visit stored on your computer so that they can authenticate you after you have logged in initially. If you do not allow beIN SPORTS CONNECT to store cookies on your computer, you won't be able to access the site.
Internet Explorer 7
  1. Start Internet Explorer
  2. Select the Tools menu and then Internet Options
  3. In the window select the Privacy tab at the top of the screen
  4. Click on the Default button at the bottom right of this section
  5. Now drag the slider on the left of this section to the bottom - until you see the Accept All Cookies message
  6. Click the OK button at the very bottom of the window to accept your changes
  7. Stop all instances of Internet Explorer to ensure settings are applied properly
Internet Explorer 8
  1. Start Internet Explorer
  2. Select the Tools menu and then Internet Options
  3. In the next window select the Privacy tab at the top of the screen
  4. Now drag the slider on the left of this section to the bottom - until you see the Accept All Cookies message
  5. Click the OK button at the very bottom of the window to accept your changes
  6. Stop all instances of Internet Explorer to ensure settings are applied properly
Google Chrome
  1. Open Google Chrome
  2. Select the 'Spanner' icon in the top right hand corner
  3. Select 'Options'
  4. Select 'Under The Hood' tab
  5. Under 'Cookie Settings' ensure the drop down is set to 'Allow All Cookies'
  6. Now stop all instances of Google Chrome to ensure the settings have applied properly
Safari
  1. Select 'Edit Menu'
  2. Select Preferences
  3. Select 'Security' tab
  4. Ensure 'Accept Cookies' is set to 'Always'
  5. Select the 'X' in the top corner of the box
  6. Now stop all instances of Safari to ensure the settings have applied properly
Firefox
  1. Open Firefox
  2. Select 'Tools' from the menu bar
  3. Select 'Options'
  4. Select 'Privacy' tab
  5. Under 'Cookies' ensure the 'Accept Cookies From Sites' checkbox is checked
  6. Click 'OK'
  7. Close all instances of Firefox to ensure the settings have applied properly
Opera
  1. Open Opera
  2. Select 'Tools' from the Menu Bar
  3. Select 'Preferences'
  4. Select the 'Advanced' tab
  5. Select 'cookies' in the left hand menu
  6. Ensure 'Accept Cookies' is selected
  7. Click 'OK'
  8. Close all instances of Opera to ensure the settings have applied properly
I can't switch to full screen what do I do? 
  • To play back in full screen mode you’ll need the latest version of Flash. Click here to download it for free. If you’re already running the latest version, and still have problems please check your video acceleration settings:
    • Right-click (Windows) or Control-click (Mac) in the Click to Play window and select Settings, the first tab shown is for Display
    • Remove the tick from the box next to enable hardware acceleration
My picture is breaking up, what can I do? 
  • Please make sure JavaScript and Cookies are enabled
How to enable JavaScript Windows XP & Vista Users
  • Internet Explorer
    1. Go to Tools then Internet Options
    2. Click on the Security tab
    3. Click on Custom Level
    4. Scroll down until you see a section labelled Scripting Under Active Scripting, select Enable and click OK
  • Mozilla Firefox
    1. Go to Tools then Options
    2. Click on the Content tab
    3. Make sure there is a tick in the box next to Enable JavaScript
    4. Click OK
Apple Macintosh Users
  • Safari
    1. Go to Safari
    2. Click on Preferences
    3. Click on the Security tab
    4. Make sure there is a tick in the box next to Enable JavaScript
    5. Close Preferences
  • Mozilla Firefox
    1. Go to Firefox
    2. Click on Preferences
    3. Click on the Content tab
    4. Make sure there is a tick in the box next to Enable JavaScript
    5. Close Preferences
How to enable cookies
  • Internet Explorer
    1. Choose Tools, then Internet Options
    2. Click on the Privacy tab
    3. Click on the Advanced button
    4. Tick the override automatic cookie handling box
    5. Select Accept (or Prompt)
    6. Click the OK button
  • Mozilla Firefox
    1. Choose Tools from main menu, then Options
    2. Click on the Privacy tab
    3. Tick the Accept cookies from Site box
    4. Click the OK button
  • Safari
    1. Select Safari from main menu, then Preferences
    2. Click on the Security tab
    3. Select Always to Accept Cookies.
    4. Click the close button.
To find out more about cookies, please click here.
  1. Do I need to download a player to stream?
    • You can stream through your web browser using Adobe Flash player plug in. You can download the latest version here.
  2. Can I stream beIN SPORTS on my phone/tablet?
    • Yes, we have developed a new beIN SPORTS app which integrates beIN SPORTS CONNECT. Click the following for more information: iOS/Android
  3. Where can I use beIN SPORTS CONNECT?
    • Desktop
      • Google Chrome
      • Safari
      • Firefox
      • Internet Explorer
    • Mobile
      • iOS
      • Android
    • Tablet
      • iOS
      • Android
    • Roku
    • beIN SPORTS CONNECT is compatible with Chromecast
  4. Can I stream on more than one device?
    • Yes, you can stream from your active account on multiple devices. You will only be able to stream on 2 devices at the same time.
  5. Do I need to be connected to the internet to stream games on beIN SPORTS CONNECT?
    • Yes, beIN SPORTS CONNECT streams live and won't be cached. You'll need to be connected to the internet to stream content.
  6. Can I stream over WiFi, 3G or 4G LTE networks?
    • Yes
  7. Do I need to disable antivirus software or firewalls to use beIN SPORTS CONNECT?
    • You don't need to disable your antivirus software to use beIN SPORTS CONNECT.
    • For firewalls at home: Please accept the request from your firewall asking if it's OK to access beIN SPORTS CONNECT. To make beIN SPORTS CONNECT an exception to your computer's firewall, go to your internet provider's help section and follow the instructions.
    • For firewalls at work: Please contact your company's Information Technology department.
If I miss a live game, can I stream it a later date? 
  • At the moment, we don't offer on-demand streaming. Some of our channels carry games that have already aired.
What sports and leagues do you carry? 
  • Football
    • UEFA Champions League
    • UEFA Europa League
    • LaLiga
    • Serie A
    • Ligue 1
    • NASL
    • Copa del Rey
    • Football League Championship
    • Football Ligue Cup
    • French Cup
    • French Ligue Cup
    • Liga Adelante
    • Copa do Brasil
    • CONMEBOL/CAF World Cup Qualifiers
    • Swiss Super League
    • AFCON
  • Other sports
    • MotoGP
    • MotoAmerica
    • WorldSBK
    • World Rallycross
    • Conference USA Football
    • Cycling
    • Volleyball
    • IAAF Diamond League
    • VELUX Handball
    • Royal Ascot
    • WTA Tennis
    • ATP Tennis
    • Aviva Premiership Rugby
    • Guinness PRO12
    • Rugby 6 Nations
    • & MUCH MORE
We're actively adding more sports and leagues to our catalog and are constantly updating our offering on a periodic basis. For daily listings, please visit our TV Guide here.

Quick Links

beIN SPORTS CONNECT is America's new TV Everywhere platform, offering the world's greatest soccer and international sports, with content for UEFA Champions League, UEFA Europa League, LaLiga, Serie A, Ligue 1, CONMEBOL World Cup Qualifiers, Motorsports and much, much more.
  • Through this platform viewers will have access to live streaming of beIN SPORTS and beIN SPORTS en Español channels. As well as additional sporting events that are exclusive to beIN SPORTS CONNECT channels; beIN SPORTS 2, beIN SPORTS 3, beIN SPORTS 4, beIN SPORTS 5, beIN SPORTS 6, beIN SPORTS 7, beIN SPORTS 8, beIN SPORTS 9 & beIN SPORTS 10.
If you've forgotten you beIN SPORTS CONNECT username/password, send us an email at: helpconnectcanada@beinsports.net