FAQs

We recently launched a new version of beIN SPORTS CONNECT and sent an email to all existing customers with password reset instructions. If you have followed the instructions in the email and you are still unable to login or have not received the email please contact our customer service team at au-customerservice@bein.net for assistance.
We have launched a new beIN SPORTS CONNECT app. If you haven't already, please download the new app from the App Store or Google Play Store. If you are experiencing technical issues with the new app please contact our customer service team at au-customerservice@bein.net for assistance.
Login to your account, click the subscribe button at the top right of the page, select a plan and input your payment details.
All you need to do is login to your account, navigate to the 'My Subscriptions' section and click on the 'Cancel Auto-renewal' button in the package, give a reason, then confirm your request and hopefully we can welcome you back with us in future
Yes, both monthly and annual subscriptions provide full access to the service.
No. beIN SPORTS CONNECT offers both monthly and annual subscriptions allowing full access to the service.
There are two subscription plans for beIN SPORTS CONNECT; monthly (AU$16.99 per month) and annual (AU$169.99 per annum).
Your username and password will remain active, even if your subscription has expired. So you can just log in to beIN SPORTS CONNECT and re-subscribe to the service via the 'Subscribe' page.
Visit our 'Subscribe' page.
We were previously able to offer content via the catch-up service once it had been broadcast on beIN SPORTS 1. We are working on an improved catch-up service that will allow us to deliver more content, more quickly. We cannot communicate a timeline for this but we will provide updates when information is available.
beIN SPORTS CONNECT is a multi-device sports player that you can watch where you have Internet access on your laptop, desktop computer or mobile device.
beIN SPORTS CONNECT does not currently include a catch up feature. We were previously able to offer content via the catch-up service once it had been broadcast on beIN SPORTS 1. We are working on an improved catch-up service that will allow us to deliver more content, more quickly. We cannot communicate a timeline for this but we will provide updates when information is available.
With the addition of beIN SPORTS 2 and 3 we are able to deliver more games to beIN SPORTS CONNECT via the linear channels. We will provide access to additional live games in the future and will announce a timeframe for this in the coming weeks.
Please make sure JavaScript and Cookies are enabled.
To play back in full screen mode you’ll need the latest version of Flash. Click here to download it for free. If you’re already running the latest version, and still have problems please check your video acceleration settings:
  • Right-click (Windows) or Control-click (Mac) in the Click to Play window and select Settings, the first tab shown is for Display.
  • Remove the tick from the box next to enable hardware acceleration.
Cookies are small files that websites you visit stored on your computer so that they can authenticate you after you have logged in initially. If you do not allow beIN SPORTS CONNECT to store cookies on your computer, you won’t be able to access the site.
Right click (or ctrl click if using a Mac) on the Flash Player
  • A popup box will appear on the screen
  • Un-check the 'enable hardware acceleration' tick box
  • Select 'Close'
  • Refresh the webpage (Press F5, or close and re-open your browser, or click on the refresh icon)
NOTE: OS X Lion wont allow you to 'click' disable hardware acceleration. Instead please highlight the box using the tab key then use space bar to de-select hardware acceleration.
Your Flash player may be out of date. Click here to download to install the latest version.
We recommended a broad band internet connection of at least 1.0 mbps to assure smooth playback. You can check connection speed at Speedtest If your connection is slower than 1 Mbps you may want to contact your internet service provider about a faster connection. If your connection is fast enough, and you’re still having problems please try the following:
  • If you’re on a WIFI connection, try moving closer to WIFI router for a stronger signal, or if possible use a wired connection
  • If you’re running other bandwidth intensive programs, such as, Outlook, Spotify, BitTorrent, Vuze, Internet phone service (Skype, Vonage, etc.), downloads, etc. try pausing, or closing them.
  • If you’re sharing an internet connection check if other people are using bandwidth intensive programs
  • If your video stalls only in full-screen mode, try lowering your desktop resolution.
  • Try turning off any CPU-intensive programs you're running, or rebooting your computer.
  • Make sure your Flash drivers are up to date. Click here to download to install the latest version. Perform a traceroute. If you receive an output with 13 or more hops, the problem is most likely related to how your Internet Service Provider is routing your computer's requests to the website. Unfortunately, we are unable to fix this problem - you can try contacting your Internet Service Provider to request help.
Watching beIN SPORTS CONNECT is like watching any other streaming service. If you already watch other Internet streaming services such as Netflix or YouTube then you shouldn't notice much difference in your data usage. If however, you are new to streaming content, we recommend you monitor your usage and consider upgrading your data plan with your mobile provider. Alternatively, you can watch beIN SPORTS CONNECT while connected to WiFi.
The beIN SPORTS CONNECT player incorporates adaptive streaming when available, so will always provide you with the best quality video available on your Internet connection. This is also aimed to ensure that content doesn't buffer when your Internet connection drops in speed (it is not a constant value at all times). In addition the live player on beIN SPORTS CONNECT also allows you to mannually select your speed. Sometimes this allows you to achieve a slightly better quality but may result in some buffering.
Yes, but you can only watch on two devices concurrently.
You are entitled to register 3 devices to watch beIN SPORTS CONNECT on. Please note you are only permitted to remove/change 1 device per month.
PC/laptop and mobile applications including Android and iOS applications on smartphones and tablets plus Chromecast.
You don’t need to disable your antivirus software to use beIN SPORTS CONNECT. For firewalls at home: Please accept the request from your firewall asking if it's OK to access beIN SPORTS CONNECT. To make beIN SPORTS CONNECT an exception to your computer's firewall, go to your Internet Provider's Help section and follow the instructions. For firewalls at work, please contact your company's Information Technology department.
Yes, beIN SPORTS CONNECT streams live and won’t be cached. You’ll need to be connected to the internet to stream content.
Streaming allows you to play a program straight from beIN SPORTS CONNECT via the Internet, without you having to download the program to your hard drive.
You can raise a support ticket by logging in to beIN SPORTS CONNECT and selecting 'Support Ticket's from the dropdown menu.
If you are outside of Australia you won't be able to subscribe or view content on beIN SPORTS CONNECT. If you are located within Australia and are receiving the message then it will be a result of your IP address being incorrectly registered by your ISP.
You can stream though your web browser using the Adobe Flash player plug in. You can download the latest version here.
Watching beIN SPORTS CONNECT is like watching any other streaming service. If you already watch other Internet streaming services such as Netflix or YouTube then you shouldn't notice much difference in your bandwith usage. If however, you are new to streaming content, we recommend you monitor your usage and consider increasing your download limit with your ISP.
Foxtel sports pack subscribers will be eligible to access beIN SPORTS CONNECT at a future date at no extra cost using their Foxtel login details. beIN SPORTS is working to provide access for Foxtel sports pack subscribers as soon as possible and the FAQ will be updated once a date is confirmed. Direct subscribers to beIN SPORTS who had an active bundled subscription to beIN SPORTS CONNECT up until the 15th of May are still be able to access beIN SPORTS CONNECT at no additional cost.

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We were previously able to offer content via the catch-up service once it had been broadcast on beIN SPORTS 1. We are working on an improved catch-up service that will allow us to deliver more content, more quickly. We cannot communicate a timeline for this but we will provide updates when information is available.
All you need to do is login to your account, navigate to the 'My Subscriptions' section and click on the 'Cancel Auto-renewal' button in the package, give a reason, then confirm your request and hopefully we can welcome you back with us in future
Your username and password will remain active, even if your subscription has expired. So you can just log in to beIN SPORTS CONNECT and re-subscribe to the service via the 'Subscribe' page.

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Watching beIN SPORTS CONNECT is like watching any other streaming service. If you already watch other Internet streaming services such as Netflix or YouTube then you shouldn't notice much difference in your data usage. If however, you are new to streaming content, we recommend you monitor your usage and consider upgrading your data plan with your mobile provider. Alternatively, you can watch beIN SPORTS CONNECT while connected to WiFi.
If you are outside of Australia you won't be able to subscribe or view content on beIN SPORTS CONNECT. If you are located within Australia and are receiving the message then it will be a result of your IP address being incorrectly registered by your ISP.
Yes, beIN SPORTS CONNECT streams live and won’t be cached. You’ll need to be connected to the internet to stream content.
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